FAQs

Children’s Miracle Network Hospitals® raises funds for 170 children’s hospitals that support the health of 10 million kids each year across the U.S. and Canada. Donations go to local hospitals to fund critical life-saving treatments and healthcare services, along with innovative research, vital pediatric medical equipment, child life services that put kids’ and families’ minds at ease during difficult hospital stays, and financial assistance for families who could not otherwise afford these health services. When we improve the health of all children and allow them the opportunity to reach their full potential, we also improve our communities for years to come. Together, we can change kids’ health. Together, we can change the future. To learn about Children’s Miracle Network Hospitals and your local children’s hospital, visit cmnhospitals.org.

The Miracle Home & Miracle Property Program provide opportunities for RE/MAX Associates and Offices to give back to their local communities. Through RE/MAX’s partnership with Children’s Miracle Network Hospitals, agents may make regular donations to their local CMN Hospital on behalf of their clients after each closed residential or commercial transaction. Offices also host fundraising events throughout the year, effectively engaging Associates and giving back locally. Associates and Offices involved in the Miracle Home & Miracle Property Program can promote their charitable involvement to gain exposure in their local community.

Agents participating in the program commit to make donations on behalf of clients after each closed residential or commercial transaction. Additionally, agents can select to send their clients an Honor Card, letting them know a donation has been made on their behalf. All contributions are made and managed through the RE/MAX Miracle System. Each listing that will unlock a donation can then be designated as a Miracle Home or Miracle Property. Miracle listings can be featured on remax.com and through all marketing efforts.

No. You will decide how much to give to your local CMN Hospital after each transaction, either $5, $50, or more! However, to send an Honor Card to clients requires a donation of $30 per card.

Any agent who contributes $500 or more in a calendar year to their local CMN Hospital through the Miracle System will receive special recognition as a Miracle Agent. Any office that collectively contributes $2,000 or more across all Associates in a calendar year becomes a Miracle Office. Individual Associate donations roll up to the office-wide total. Miracle Agents and Offices receive recognition from CMN Hospitals nationally and unlock access to unique marketing materials and assets to promote their charitable involvement.

Like most nonprofits, children’s hospitals rely on donations. The fact is more kids need the specialized care that children’s hospitals provide than can afford it. Agents like you can help. By partnering with your local CMN Hospital and making donations on behalf of your clients, you can set yourself apart in the community. When you use the marketing assets developed for Miracle Agents, you will have branding and tools that immediately say you’re different from the rest. From signage and graphics to Honor Cards, the buying or selling experience is enhanced for your clients. When you help change the health of even one child or family through a donation, you help to create a ripple effect felt by our communities for years to come.

Premier community citizenship is a core RE/MAX value that inspired the partnership with CMN Hospitals in 1992. RE/MAX leaders, offices, and agents recognized that everyone could play their own part locally to have a big impact in their communities. Now, 30 years later, participating offices and agents in the United States and Canada have contributed more than $185 million to help change kids’ health at local CMN Hospitals.

Participation in the program happens at the individual agent or office-wide level. Your first step is to check with your office administrator or owner to see if your office is already involved. If so, your office can assist in managing your per-transaction contributions, or you can manage your giving on your own.

Click here to learn why Agents give back to their local CMN Hospital.

Now that you've decided to rally your office and become a catalyst for change, we've made it easy for you to kick-start your participation in the RE/MAX Miracle Home & Miracle Property Program.

Step 1: Identify an office administrator, manager or another staff member to lead your office-wide involvement. This will streamline participation and make it easier for agents to sign up. Brief your office program lead on the FAQs, details and tips for success.

Step 2: From the top-down, promote participation in the program and recruit agents to sign up to donate to their local Children's Miracle Network Hospital on behalf of their clients after each closed transaction. Host a team meeting or facilitate office-wide communication to promote involvement. Invite your local hospital to be a part of this communication. Your office program lead should distribute and collect the program participation form (Participation Form for Offices_Office Use) and collect responses.

Step 3: Schedule consistent meetings with your office program lead to receive participation and fundraising reports. Highlight successes, recognize and thank your Associates for helping kids grow up healthier, stronger and ready for tomorrow.

The RE/MAX Miracle System is a secure and simple-to-use online donation center for RE/MAX Offices and Associates who participate in the Miracle Home & Miracle Property Program. The site, which is accessed directly through MAX/Center, allows users to manage their Children’s Miracle Network Hospitals® contributions, create Honor Cards, and track all donations for tax purposes. Contributions can be managed at both the individual agent and office-wide level through reports and dashboards.

The Miracle System allows you to make donations easily and securely through credit card or ACH payment methods. Donations made through paper check can also be recorded through the site, ensuring credit is given at the individual office and agent levels. The site allows for tracking of all contributions for tax purposes. In order to receive credit and recognition towards your individual and office-wide giving levels, donations must be made through the RE/MAX Miracle System.

Each active RE/MAX associate can access their Miracle System account directly through MAX/Center. No steps need to be taken to set this account up – simply log into MAX/Center and access the Children’s Miracle Network Hospitals Miracle System icon through the App page.

An Honor Card takes the guesswork out of choosing a closing gift for buyers and sellers and is a completely unique marketing opportunity representing a tax-deductible donation. You can customize Honor Cards in the Miracle System, and then CMN Hospitals will send the cards to your clients letting them know a donation has been made on their behalf. A $30 minimum contribution is required for each card sent in the United States. The Honor Card includes your name and information, your hospital’s logo, a message you can personalize, and the photo and story of a local Miracle Child who is helped by donations like yours.

Honor Cards are a completely unique marketing opportunity. They show you’re giving back to the community and connect you to your local CMN Hospital. Clients love them, which means they’re a great tool for boosting your overall experience for clients. They also represent a tax- deductible donation and take the guesswork out of choosing a closing gift!

An Honor Card is a folded greeting card mailed in an envelope to clients. The front of the card includes artwork designed by a patient treated at a local CMN Hospital. The inside of the card includes your name and information, your local CMN Hospital's logo, a message you can personalize, and the photo and story of a patient in the local community who is helped by donations like yours.

To order an Honor Card, click the “Honor Card” tab in the Miracle System. After you create and submit the Honor Card payment via credit card or electronic check, Children’s Miracle Network Hospitals processes the card and has it printed and mailed to the recipient you named in the order. Agents can create and order their own cards, or an office administrator can create and send cards on behalf of their agents.

Honor Card donations, like all donations to CMN Hospitals, are tax deductible. You should work with your local tax professional to ensure you’re in compliance with state and federal guidelines on charitable donations. You can print a report of your total fundraising (Honor Cards and other general donations) from the “Reports” tab in your Miracle System account for your tax files.

Yes. If you want to send Honor Cards to clients after each transaction you must customize, order, and pay for the Honor Cards directly through the Miracle System. After you’ve created an Honor Card and submitted the minimum contribution, CMN Hospitals will send the card to your clients for you. Cards are processed weekly on each Friday.

No. Honor Cards are optional and are not required to donate after each closed transaction. To make a donation without creating an Honor Card, click the “Donate” button in the top-right corner of the site. Enter a donation amount, select your preferred method of payment, review the details, and submit.

No. A contribution is collected at the time an Honor Card is created in the Miracle System. You do not have to click the “Donate” button after you create an Honor Card to pay for it.

Honor Cards are processed each week on Friday. You can make edits to cards each week before Friday before 9 a.m. MT before the weekly order is processed. To edit your card, go to the “My Profile” page and click the Honor Cards tab. Find the card in the list and click either “Edit” or “Delete” next to it. If you do not see these options, that means the Honor Card has been processed.

Residential listings can be labeled as Miracle Homes on remax.com through your Booj profile. Miracle Home and Miracle Property sign riders are available to help your listing stand out. There is additional access to co-branded logos, social media assets, listing presentation templates, and more. To access these digital materials, visit Marketing Resources.

• Step 1: Login to your profile and select the “listing” dropdown at the top of your screen. This will pull all your active listings. Then, select the listing you wish to designate as a Miracle Home (address highlighted in blue).
• Step 2: Select the blue pencil icon next to “Miracle Home Listing”.
• Step 3: After selecting the pencil icon, “Edit Miracle Home Listing Status” will appear. Select “Yes” to designate your listing on remax.com as a Miracle Home or Miracle Property.

Are you making a donation on behalf of your clients with the close of a current or upcoming listings? If so, highlight the competitive advantage this brings your listing by ordering a Miracle Home or Miracle Property Sign Rider through RE/MAX Marketplace. Below are the Approved Suppliers who offer this special edition signage:

• Build A Sign
• Dee Sign Company
• Markful (formerly House of Magnets)
• Lowen Sign Company
• Oakley Signs & Graphics
• Parrish Sign Company

In celebration of the 30th anniversary of the partnership between RE/MAX and Children’s Miracle Network Hospitals the minimum donation for Honor Cards has increased to $30/card. Due to the increase of raw material costs, increase of fuel and transportation costs, and the effects that the COVID-19 pandemic has had within children’s hospitals we have increased pricing to fill the gap of lost revenue hospitals have experienced.

No. Due to the extensive resources required to reconcile and process check payments, immediate payment through credit card or ACH payment method is required to create and send Honor Cards through the Miracle System. Standard donations made (without sending an Honor Card) can still be made by check through the Miracle System.

Yes. Your office can continue to remit donations (not associated with an Honor Card purchase) by check through the Miracle System, following the existing process. However, to purchase Honor Cards, credit card or ACH payment is required.

Yes, a new functionality on the Miracle System is an Honor Card Shopping Cart, which allows individual users to pay for multiple Honor Cards at one time.

Up to 50 cards can be added into any individual cart at a time. Users with office administrator accounts can add cards on behalf of multiple Associates into one cart.

Each shopping cart is unique to each user's Miracle System profile. Activity in the cart will save for up to 30 days after the first activity initiated.

Each active RE/MAX associate can access their Miracle System account directly through MAX/Center. No steps need to be taken to set this account up – simply log into MAX/Center and access the Children’s Miracle Network Hospitals Miracle System icon through the App page.

Click on ‘My Profile’ on the top blue navigation bar in your Miracle System profile. Add either Credit Card or eCheck payment options. Your payment information will be securely stored in your profile, and charges will be made only when you submit a donation.

1. Ensure you have added personal payment methods. You must have a payment method available before donating
2. Click 'Donate' on the top blue navigation bar in your Miracle System profile
3. Select the amount you wish to donate - options of $5, $10, $25, $50, or other are available.
4. Click 'Donate'
5. Select you preferred personal payment method.
6. Optional: add a donation Note and select the Donation Type
7. Click 'Review'
8. Review details and click 'Submit Donation'.

Your donation will be procesed and distributed to the local children's hospital in your community, designated by your office location. You can review all donation details by clicking on 'My Donations' on the top blue navigation bar in your Miracle System Profile. Please note donations are not associated with Honor Cards

1. Ensure you have added personal payment methods. You must have a payment method available before creating an Honor Card.
2. Click on 'Create Honor Card' on the top blue navigation bar in your Miracle System profile.
3. Select the amount you wish to contribute for the Honor Card, at a minimum of $30 per card.
4. Enter the details for your card, including your client's name, mailing address, and the personalized message to send to clients.
5. Review the details and add the Honor Card to your shopping cart.
6. Continue to add additional cards or complete the transaction by checking out.

An Office Administrator account is automatically assigned to all RE/MAX Broker/Owners, Managers, and Office Staff. All other account holders are assigned an Individual user account. The Office Administrator account allows for more functionality, primarily access to adjust the office settings and make contributions on behalf of Associates.

Participation in the Honor Card program at the office-level offers two Office Payment Settings:

1. Honor Cards paid for at the office-level:
1. Office(s) will designate a manager or administrator to send Honor Cards on behalf of agents through their Miracle System administrator account.
2. Office(s) will pay for Honor Cards upfront on behalf of agents and bill them later.
3. Office(s) will use a company-wide credit card or bank routing information to send Honor Cards on behalf of agents.
2. Honor Cards paid for at the agent-level:
1. All agents in an office will send Honor Cards through their individual Miracle System profile.
2. All agents in an office will set up their own credit card or bank routing information to pay for Honor Cards directly.

The above options and details are related to the creation of Honor Cards only. Any standard donations made (without an Honor Card) can be made at any time by an individual agent, an office manager, or an administrator - regardless of Office Payment Settings.

1. Click on 'Payments' on the top blue navigation bar in your Miracle System administrator profile.
2. Click on 'Office Payment Settings' from the 'Payments' drop-down menu.
3. On the left-hand side of the page, select one of the two options for Office Payment Settings, either office-level payments, or agent-level payments.

At the office-wide level, the minimum contribution for Honor Cards can be increased above $30 for those offices wishing to increase their support.

1. Click on 'Payments' on the top blue navigation bar in your Miracle System administrator profile.
2. Click on 'Office Payment Settings' from the 'Payments' drop-down menu.
3. On the right-hand side of the Payment Settings page, you can adjust the minimum contribution for your office's Honor Cards.

How to donate on behalf of Associates:

1. Click on 'Donate' on the top blue navigation bar in your Miracle System administrator profile.
2. At the top left-hand side of the Donation page, select 'For Multiple Associates' from the drop-down menu.
3. If you wish to donate with a physical check, click the 'Switch to Multiple Checks' option on the right-hand side of the page.
4. Click on each office name to expand the details for all Associates within each office you'd like to donate on behalf of.
5. Enter the donation amount for each individual Associate on the right-hand side of the page. You can enter donations for multiple Associates at one time.
6. Click 'Donate'.
7. Select your preferred office payment method.
8. Optional: add a donation Note and Select Donation Type.
9. Click 'Review'.
10. Review details and click 'Submit Donation'.

Your Associate donation(s) will be processed and distributed to the local children's hospital in your community, designated by your office location. You can review all donation details by Associate by clicking on 'Reports' on the top blue navigation bar in your Miracle System administrator profile.

1. Click on 'Donate' on the top blue navigation bar in your Miracle System administrator profile.
2. At the top left-hand side of the Donation page, select 'For a RE/MAX office' from the drop-down menu.
3. If you wish to donate with a physical check, click the 'Switch to Multiple Checks' option on the right-hand side of the page.
4. Enter the donation amount for each individual office on the right-hand side of the page. You can enter donations for multiple Associates at one time.
5. Click 'Donate'.
6. Select you preferred office payment method.
7. Optional: add a donation Note and Select Donation Type.
8. Click 'Review'

Your office donation(s) will be processed and distributed to the local children's hospital in your community, designated by your office location. You can review all donation details by Office by clicking 'Reports' on the top blue navigation bar in your Miracle System administrator profile.

1. Click 'Create Honor Card' on the top blue navigation bar of your Miracle System administrator profile.
2. At the top left-hand side of the Create Honor Card page, select 'For an Associate' from the drop-down menu.
3. Select the appropriate office ID and office name from the drop-down menu at the top. You can also search by Associate name.
4. Click 'Create Card' on the right-hand side of the page for the Associate you wish to create a card for. Cards are completely customized, so must be created individually by Associate.
5. Enter the details for your card, including your client's name, mailing address, and the personalized message to send to clients.
6. Review details and add the Honor Card to your shopping cart.
7. Continue to add additional cards or complete the transaction by checking out.