FAQs | The Miracle Home & Miracle Property Program Benefits Site

NEW!

Overview

Children’s Miracle Network Hospitals® raises funds for 170 children’s hospitals that support the health of 10 million kids each year across the U.S. and Canada. Donations go to local hospitals to fund critical life-saving treatments and healthcare services, along with innovative research, vital pediatric medical equipment, child life services that put kids’ and families’ minds at ease during difficult hospital stays, and financial assistance for families who could not otherwise afford these health services. When we improve the health of all children and allow them the opportunity to reach their full potential, we also improve our communities for years to come. Together, we can change kids’ health. Together, we can change the future. To learn about Children’s Miracle Network Hospitals and your local children’s hospital, visit cmnhospitals.org.

The Miracle Home & Miracle Property Program provide opportunities for RE/MAX Associates and Offices to give back to their local communities. Through RE/MAX’s partnership with Children’s Miracle Network Hospitals, agents may make regular donations to their local CMN Hospital on behalf of their clients after each closed residential or commercial transaction. Offices also host fundraising events throughout the year, effectively engaging Associates and giving back locally. Associates and Offices involved in the Miracle Home & Miracle Property Program can promote their charitable involvement to gain exposure in their local community.

Agents participating in the program commit to make donations on behalf of clients after each closed residential or commercial transaction. Additionally, agents can select to send their clients an Honor Card, letting them know a donation has been made on their behalf. All contributions are made and managed through the RE/MAX Miracle System. Each listing that will unlock a donation can then be designated as a Miracle Home or Miracle Property. Miracle listings can be featured on remax.com and through all marketing efforts.

Any agent who contributes $500 or more in a calendar year to their local CMN Hospital through the Miracle System will receive special recognition as a Miracle Agent. Any office that collectively contributes $2,000 or more across all Associates in a calendar year becomes a Miracle Office. Individual Associate donations roll up to the office-wide total. Miracle Agents and Offices receive recognition from CMN Hospitals nationally and unlock access to unique marketing materials and assets to promote their charitable involvement.

Getting Involved

Like most nonprofits, children’s hospitals rely on donations. The fact is more kids need the specialized care that children’s hospitals provide than can afford it. Agents like you can help. By partnering with your local CMN Hospital and making donations on behalf of your clients, you can set yourself apart in the community. When you use the marketing assets developed for Miracle Agents, you will have branding and tools that immediately say you’re different from the rest. From signage and graphics to Honor Cards, the buying or selling experience is enhanced for your clients. When you help change the health of even one child or family through a donation, you help to create a ripple effect felt by our communities for years to come.

Premier community citizenship is a core RE/MAX value that inspired the partnership with CMN Hospitals in 1992. RE/MAX leaders, offices, and agents recognized that everyone could play their own part locally to have a big impact in their communities. Now, 30 years later, participating offices and agents in the United States and Canada have contributed more than $185 million to help change kids’ health at local CMN Hospitals.

Now that you've decided to rally your office and become a catalyst for change, we've made it easy for you to kick-start your participation in the RE/MAX Miracle Home & Miracle Property Program.

Step 1: Identify an office administrator, manager or another staff member to lead your office-wide involvement. This will streamline participation and make it easier for agents to sign up. Brief your office program lead on the FAQs, details and tips for success.

Step 2: From the top-down, promote participation in the program and recruit agents to sign up to donate to their local Children's Miracle Network Hospital on behalf of their clients after each closed transaction. Host a team meeting or facilitate office-wide communication to promote involvement. Invite your local hospital to be a part of this communication. Your office program lead should distribute and collect the program participation form (Participation Form for Offices_Office Use) and collect responses.

Step 3: Schedule consistent meetings with your office program lead to receive participation and fundraising reports. Highlight successes, recognize and thank your Associates for helping kids grow up healthier, stronger and ready for tomorrow.

Miracle Achievement Status NEW

In 2024, RE/MAX and Children’s Miracle Network Hospitals are excited to update our current Miracle Achievement Status for agents and offices. With each milestone achieved, you’ll experience special benefits, including the exclusive ability to share your designation with your network, new marketing assets and special gift items. By sharing your achievement proudly, you lead the way for your peers, your industry and millions of kids who enter local children’s hospitals every year.

The following recognitions for Children’s Miracle Network Hospitals contributions will be based on total support from individual Associates and offices in an annual calendar year (January 1- December 31, 2024).

Entering our 32nd year of partnership, RE/MAX and Children’s Miracle Network Hospitals identified program improvements to better recognize RE/MAX Associates who are unstoppable in changing kids’ health to change the future. The goals of these new tiered designation levels are to:

Help us recognize more Miracle Agents than ever before and align the program recognition across the U.S. and Canada.
Ensure we are recognizing people within the most frequent giving levels that we see from individual Miracle Agents and Miracle Offices

Before these new designation levels rolled out, there were different qualifiers to be a Miracle Agent pending where you lived (i.e. $500+ earned you the title in the U.S. while $2,500+ earned you the title in Canada). By simply making the Miracle Agent threshold $500 across the board, more RE/MAX agents are welcomed than ever before into the Miracle Agent community.

The additional tiers were added for any offices and agents who choose to keep donating after achieving the title of Miracle Office or Miracle Agent. No matter what level you give at, you should know you're helping to #ChangeKidsHealth!

The RE/MAX Miracle System

The RE/MAX Miracle System is a secure and simple-to-use online donation center for RE/MAX Offices and Associates who participate in the Miracle Home & Miracle Property Program. The site, which is accessed directly through MAX/Center, allows users to manage their Children’s Miracle Network Hospitals® contributions, create Honor Cards, and track all donations for tax purposes. Contributions can be managed at both the individual agent and office-wide level through reports and dashboards.

The Miracle System allows you to make donations easily and securely through credit card or ACH payment methods. Donations made through paper check can also be recorded through the site, ensuring credit is given at the individual office and agent levels. The site allows for tracking of all contributions for tax purposes. In order to receive credit and recognition towards your individual and office-wide giving levels, donations must be made through the RE/MAX Miracle System.

Honor Cards

An Honor Card takes the guesswork out of choosing a closing gift for buyers and sellers and is a completely unique marketing opportunity representing a tax-deductible donation. You can customize Honor Cards in the Miracle System, and then CMN Hospitals will send the cards to your clients letting them know a donation has been made on their behalf. A $30 minimum contribution is required for each card sent in the United States. The Honor Card includes your name and information, your hospital’s logo, a message you can personalize, and the photo and story of a local Miracle Child who is helped by donations like yours.

To order an Honor Card, click the “Honor Card” tab in the Miracle System. After you create and submit the Honor Card payment via credit card or electronic check, Children’s Miracle Network Hospitals processes the card and has it printed and mailed to the recipient you named in the order. Agents can create and order their own cards, or an office administrator can create and send cards on behalf of their agents.

Marketing

Step 1: Login to your profile and select the “listing” dropdown at the top of your screen. This will pull all your active listings. Then, select the listing you wish to designate as a Miracle Home (address highlighted in blue).
Step 2: Select the blue pencil icon next to “Miracle Home Listing”.
Step 3: After selecting the pencil icon, “Edit Miracle Home Listing Status” will appear. Select “Yes” to designate your listing on remax.com as a Miracle Home or Miracle Property.

Are you making a donation on behalf of your clients with the close of a current or upcoming listings? If so, highlight the competitive advantage this brings your listing by ordering a Miracle Home or Miracle Property Sign Rider through RE/MAX Marketplace. Below are the Approved Suppliers who offer this special edition signage:

How-To's and Tutorials - Individuals

Each active RE/MAX Associate can access their Miracle System account directly through MAX/Center. No steps need to be taken to set this account up – simply log into MAX/Center and access the RE/MAX Miracle System icon through the App page.

Ensure you have added personal payment methods. You must have a payment method available before donating
Click 'Donate' on the top blue navigation bar in your Miracle System profile
Select the amount you wish to donate - options of $5, $10, $25, $50, or other are available.
Click 'Donate'
Select you preferred personal payment method.
Optional: add a donation Note and select the Donation Type
Click 'Review'
Review details and click 'Submit Donation'.

Your donation will be procesed and distributed to the local children's hospital in your community, designated by your office location. You can review all donation details by clicking on 'My Donations' on the top blue navigation bar in your Miracle System Profile. Please note donations are not associated with Honor Cards

Ensure you have added personal payment methods. You must have a payment method available before creating an Honor Card.
Click on 'Create Honor Card' on the top blue navigation bar in your Miracle System profile.
Select the amount you wish to contribute for the Honor Card, at a minimum of $30 per card.
Enter the details for your card, including your client's name, mailing address, and the personalized message to send to clients.
Review the details and add the Honor Card to your shopping cart.
Continue to add additional cards or complete the transaction by checking out.

How-To's and Tutorials - Administrators

An Office Administrator account is automatically assigned to all RE/MAX Broker/Owners, Managers, and Office Staff. All other account holders are assigned an Individual user account. The Office Administrator account allows for more functionality, primarily access to adjust the office settings and make contributions on behalf of Associates.

Click Here to download 'What is an Administrator Account?' Guide

Participation in the Honor Card program at the office-level offers two Office Payment Settings:

Honor Cards paid for at the office-level:

Office(s) will designate a manager or administrator to send Honor Cards on behalf of agents through their Miracle System administrator account.
Office(s) will pay for Honor Cards upfront on behalf of agents and bill them later.
Office(s) will use a company-wide credit card or bank routing information to send Honor Cards on behalf of agents.

Honor Cards paid for at the agent-level:

All agents in an office will send Honor Cards through their individual Miracle System profile.
All agents in an office will set up their own credit card or bank routing information to pay for Honor Cards directly.

The above options and details are related to the creation of Honor Cards only. Any standard donations made (without an Honor Card) can be made at any time by an individual agent, an office manager, or an administrator - regardless of Office Payment Settings.

Click on 'Payments' on the top blue navigation bar in your Miracle System administrator profile.
Click on 'Office Payment Settings' from the 'Payments' drop-down menu.
On the left-hand side of the page, select one of the two options for Office Payment Settings, either office-level payments, or agent-level payments.

At the office-wide level, the minimum contribution for Honor Cards can be increased above $30 for those offices wishing to increase their support.

Click on 'Payments' on the top blue navigation bar in your Miracle System administrator profile.
Click on 'Office Payment Settings' from the 'Payments' drop-down menu.
On the right-hand side of the Payment Settings page, you can adjust the minimum contribution for your office's Honor Cards.

How to donate on behalf of Associates:

Click on 'Donate' on the top blue navigation bar in your Miracle System administrator profile.
At the top left-hand side of the Donation page, select 'For Multiple Associates' from the drop-down menu.
If you wish to donate with a physical check, click the 'Switch to Multiple Checks' option on the right-hand side of the page.
Click on each office name to expand the details for all Associates within each office you'd like to donate on behalf of.
Enter the donation amount for each individual Associate on the right-hand side of the page. You can enter donations for multiple Associates at one time.
Click 'Donate'.
Select your preferred office payment method.
Optional: add a donation Note and Select Donation Type.
Click 'Review'.
Review details and click 'Submit Donation'.

Your Associate donation(s) will be processed and distributed to the local children's hospital in your community, designated by your office location. You can review all donation details by Associate by clicking on 'Reports' on the top blue navigation bar in your Miracle System administrator profile.

Click Here to download the 'How to Donate For Your Office (Credit Card or eCheck) Guide

Click Here to download the 'How to Create Honor Cards on Behalf of Associates' Guide

For additional support using the Miracle System or accessing your account through MAX/Center, email customersupport@remax.com. For questions about the Miracle Home & Miracle Property Program, email support@cmnhospitals.org.